Link to: North London Osteopath Clinic
North London Clinic
Purpose of the Osteopath Survey
As part of our commitment to continually improve our services we collect feedback to help provide better care for our patients.
We asked past and present clients 7 questions.
This is a continuing professional development (CPD) requirement of the General Osteopathic Council and the anonymous survey asks about your experience of my practice.
Patient views help us understand the areas that are going well and where we can improve.
Here are the results!
Why did you choose Robin rather than another Osteopath?
- Before finding Robin, I have used many other Osteopaths and found their treatment unsuccessful. My experience with Robin is that he explains what has happened and tells you how he is going to treat the problem. He has a very positive attitude
- Descriptions and explanatory video were very clear and informative
- I did try a different Osteopath but we were not compatible
- Initial session gave me confidence over others I has seen + location was handy
- My colleague was very satisfied with Robin’s work
- Experience, updated profile with lots of details which was helpful to read
- Availability first. But continued treatment as I felt I could trust him with my wellbeing.
- I preferred his website
- Body Area Expertise, Range of Techniques/Skills
- Very conveniently located and I had heard only good things
- Robin was friendly available, kind and wanting to help
- Been going to him for year’s, because he’s good.
- Feedback from patient who recommended Robin, proximity (at time!) to home
- personal recommendation from another trusted medical practitioner
- He was highly recommended
- Location was ideal and website looked professional
- Totally recommended
- Was recommended and quickly ticked the boxes
- Initially because of the location on regent street. But after seeing him a few times I was prepared to travel to see him as he is so good.
- Didn’t have a good experience with the first osteopath. I appreciated the way he had tried to help my son
- Had a good reference from a friend
- Proximity, trust and quality of service
When choosing an Osteopath, what were the key things you were looking for?
- Professionalism, expertise and a great bedside manner
- professional, competent and empathetic
- Comfortable with complexity, courageous, forthright
- Professional experience
- A level of personal care and not being just another patient who gets bounced between practitioners.
- Recommendation, approachability
- Approachable, good results, conveniently located
- Experience, reputation and proximity
- An osteopath who knows what he’s doing
- Experience and a pleasant manner
- Effective long-term relief of problem
- Competency, effective treatment, professionalism
- Medical expertise and ability to listen as I describe the problem
- Good listening, experience, suggestions, follow up exercise
- Recommendation above all
- Proficiency, listening, understanding of issue, clear plan of action and communication of same
- Holistic approach to relieving joint pain
- Location, effective treatment for an injury
- Someone who would be qualified to treat what I had and whom I could trust
Any further comments?
- I find Robin very helpful and also a very pleasant practitioner to deal with.
- Thank you, Robin, for everything you have done to keep me fit and healthy
- Wishing you all the best and I will always remember you.
- I have been a patient of Robin for a number of years and he has seen me through a multitude of painful events
- At my late years Robin gives me confidence that I will be on my feet for many years
- If only people in the medical profession were as competent
- Knows his stuff – fixed my issues and has provided supplementary support over a number of years
- great guy too – a pleasure to meet and spend time with
- he does what he says on the tin!
- I often refer Robin – a true professional
- excellent care
- My experience with Robin was fantastic, he was kind, knowledgeable and informative. When I first met Robin, I was in a lot of pain and had limited mobility. Robin diagnosed my problem and explain his course of treatment; I felt all the way through that I was in safe hands and that I fully understood what treatment I was having and why. This made the recovery process much better because I knew what to expect
- It was a pleasure to be your patient
- Good luck in the Europa Cup final
- I have been very impressed with the quality of Robin’s treatment and his professionalism
- The only thing I would change is to go and see Robin right away rather than have waited for things to get better on their own… which they didn’t.
- Brilliant osteopath, got me feeling better really quickly – also taught me things I should be doing to keep active without damaging my body
- Very comfortable treatment environment
- Thanks again for all your help! Back is in much better condition these days
- I’ve seen a Robin a few times over the years with different issues. I think he’s brilliant at what he does and is very professional and calm mannered.
What (if anything) exceeded your expectations?
- His expertise, knowledge and positive attitude
- Robin being a great listener and very supportive as I was going through a very emotional phase when we met
- Conversations putting the country right
- Broader understanding of health issues and challenges which complements Robin’s core work
- Great memory of past symptoms
- Being able to understand why each manoeuvre / treatment was beneficial for my issues
- His willingness to share his knowledge to ensure I know how to best look after my body
- Robin’s knowledge and holistic approach has helped me work to resolve an issue that I have been suffering from for many years to a greater extent than other consultants that I have seen
- The jokes! They improved!
- How well the treatment course worked
- Good conversation and very friendly
- Level of care beyond physical treatment
- ability to diagnose problems correctly
- Range of treatment offered
- Detailed follow-up exercises
- overall was very thorough, addressed more than just the symptomatic pain
- The different types of treatment
- met high expectations
- The way he explained and treated my problem
- His knowledge
- My back problem became totally manageable
- The hygiene, the ease of treatments
What have you found to be most helpful in your time with Robin?
- understanding the root of my problems, and my wellbeing, his work on the affected areas of pain
- holistic approach, patience to explain everything time after time if needed
- The way he transmitted me peace and made me feel better with myself
- Detailed explanation of my problem
- Clearly communicated effective treatment
- Breadth of knowledge and expertise
- His professional attitude, always concentrated
- Robin really explained what he was doing and why
- He has been able to explain exactly what my problems are and how his treatment will resolve them
- understanding the spine, how it works and each element different parts play
- His wide knowledge
- treatment on back and neck
- Attention to detail
- Understanding of taking care of your body
- Determination to get my ageing body to respond to his treatment. That he supports Arsenal
- Clear explanations
- Building a strong practitioner-patient relationship over several years
- understanding of the body alignment
- Advice about what to do in between treatment
- Hands on treatment, demonstration of exercises
- simple exercises that can easily be built into your day and which are effective
- He is always unhurried and gives time for me to explain what is wrong.
- Giving me pointers of things I can do at home
- fixing problems
- Information and new treatments
- Talking through the injury and its cause
- Eased the pain and helped me to protect it from further damage
- His explanations of what he was doing and why
- You need to help yourself
What has been the most beneficial tool, skill or lesson that Robin has shared with you?
- His direct work on areas of my body and also the work I need to do in my own time
- Patience
- He helped me understand my condition and explained what i needed to do to avoid it happening again
- Lessons … we shared some experiences and I truly appreciated every moment
- The use of electronics and acupuncture
- My homework!
- Exercises for home
- Practice exercise to complement his work
- Exercises and the portal to be able to always access them
- Take time for me
- The exercises app with videos of how to do the exercises has been really useful
- So many
- stretches to complement the treatment sessions
- Excellent exercise regime
- The link between stress and body issues
- “Do the exercises”
- Good advice.
- Self-care
- how many issues in the body are connected
- Importance of maintaining exercises, practical changes re bedding bags etc
- Patience
- Keep exercising
- Tips for better overall posture
- The exercises that I do daily.
- Supportive exercises
- Understanding what is happening in my back; the exercises given; his patience & persistence; & his friendliness!
- The confidence that I would make the mistakes that I did and that they were fixable
Please share three words that you would use to describe Robin or his work that may encourage someone to seek Robin’s services
- professional, pleasant and his expertise
- pride, integrity, deep understanding
- Robin is the “genuine article”. He fixes one.
- Good listener, supportive and caring
- interesting, keen, knowledgeable
- Effective, professional, approachable
- Professionalism, knowledge and care
- Professionalism, expertise, sympathy
- professional, straightforward accessible
- Committed insightful hones
- Professional, dedicated, caring
- Professional, knowledgeable, beneficial
- Easy going, professional
- He is very approachable and knowledgeable
- Thorough, Extensive, Caring
- Professional, caring, experienced
- Professional Kind Knowledgeable
- Top p
- Professional in his field as an Osteopath.
- Kind, engaging, effective
- Very professional and relaxing
- Professional, friendly, thorough
- Professional, effective, caring
- professional, efficient, thorough
- Good honest fair
- Efficient, good service
- Experienced empathetic effective
- Thorough service, treating the whole body not just the symptoms
- Thorough. Professional.
- Professional, knowledgeable
- Listens, proficient, warm and sensitive approach
- I would recommend Robin as a kind sympathetic practitioner who is very experienced and able to get to the source of the problem.
- Professional, calm, healing
- Professional, very knowledgeable
- Professional, Patient, Skilled, Knowledgeable
- Trustworthy, efficient and professional
North London Osteopath Clinic
In North London we treat patients from Finchley, Muswell Hill, Crouch End, Arnos Grove, Wood Green, Highgate and even further afield.
